Help & Support

PrinterShare Free

The free version of PrinterShare allows you to test all printing features. You can print a limited number of pages to evaluate the app before purchasing the Premium version. All printing methods (WiFi, Bluetooth, USB, and remote) are available in the free version for testing.

PrinterShare Premium

PrinterShare Premium removes all printing limitations. Once purchased, you can print unlimited pages using any printing method. The Premium version is a one-time purchase with no subscription required. Available on Google Play or as a direct APK download with bulk licensing options for organizations.

Printing to WiFi Printers

Requirements: Your Android device and WiFi printer must be on the same network.

Steps:

1. Open PrinterShare app
2. Select the document or photo you want to print
3. Tap "Select Printer"
4. Choose "WiFi Printers"
5. PrinterShare will scan for available printers
6. Select your printer from the list
7. Configure print settings and tap Print

Note: Most modern WiFi printers support direct printing. If your printer isn't detected, ensure it's powered on and connected to the same WiFi network.

Printing to Bluetooth Printers

Requirements: Bluetooth-enabled printer and Android device with Bluetooth.

Steps:

1. Enable Bluetooth on your Android device
2. Pair your device with the Bluetooth printer (Settings → Bluetooth)
3. Open PrinterShare app
4. Select your document
5. Tap "Select Printer" → "Bluetooth"
6. Choose your paired printer
7. Print your document

Supported: Most Bluetooth thermal printers, label printers, and mobile printers are supported.

Printing via USB (OTG)

Requirements: Android device with USB OTG support and a USB OTG cable.

Steps:

1. Connect your Android device to the printer using a USB OTG cable
2. Open PrinterShare app
3. Select your document
4. Tap "Select Printer" → "USB"
5. The app will detect the connected printer
6. Select the printer and print

Note: Most USB printers are supported. Some printers may require specific drivers.

Printing via Intermediate PC (LAN)

Print to any printer connected to a Windows or Mac computer on your local network.

Requirements:

• PrinterShare installed on the computer with the printer
• Android device and computer on the same local network

Steps:

1. Install and run PrinterShare on your Windows/Mac computer
2. Share your printer through PrinterShare software
3. On your Android device, open PrinterShare app
4. Select "Nearby Printers"
5. Your shared printer will appear in the list
6. Select it and print

Printing over the Internet (Remote)

Print from anywhere in the world to a printer at home, office, or any location with PrinterShare installed.

Requirements:

• PrinterShare account (create free in the app)
• Computer with PrinterShare and active subscription
• Internet connection on both devices

Setup:

1. Install PrinterShare on the computer with your printer
2. Sign in with your PrinterShare account
3. Share your printer and enable internet access
4. On Android, sign in with the same account
5. Select "Remote Printers"
6. Your printer will appear - select and print

Note: Remote printing requires a subscription on the receiving computer. See Business Plans for details.

Android Troubleshooting Guide

Printer not found:

• Ensure printer is powered on and connected to the network
• Check that your Android device is on the same WiFi network
• Restart the printer and try scanning again
• Check firewall settings on your computer (for LAN printing)

Print job not completing:

• Check printer has paper and ink/toner
• Verify the document format is supported
• Try printing a test page from the printer itself
• Restart both the app and printer

Connection issues:

• For WiFi: Move closer to the router
• For Bluetooth: Re-pair the devices
• For USB: Try a different OTG cable
• For Remote: Check internet connection on both ends

Android FAQ

Q: Do I need to root my Android device?
A: No, PrinterShare works on all Android devices without root access.

Q: Can I print photos from my gallery?
A: Yes! You can print photos, PDFs, documents, web pages, contacts, SMS, and more.

Q: What's the difference between Free and Premium?
A: Free version has a page limit for testing. Premium removes all limitations with a one-time purchase.

Q: Does it work with my printer model?
A: PrinterShare supports thousands of printer models. Most WiFi, Bluetooth, and USB printers are compatible.

Supported Printers

PrinterShare for Android supports a wide range of printers:

• WiFi Printers: Most network printers from HP, Canon, Epson, Brother, Samsung, and others
• Bluetooth Printers: Thermal printers, mobile printers, label printers
• USB Printers: Most USB printers when connected via OTG cable
• Remote Printers: Any printer shared through PrinterShare software

If your specific printer model isn't working, contact support at support@printershare.net

SMS & Call Log Permissions

Important Notice: Google has changed its policy regarding SMS and Call Log permissions, which affected PrinterShare's ability to print SMS messages and call logs from the Play Store version.

The Solution: We have developed a workaround that complies with Google's requirements while preserving your privacy. You can download PrinterShare directly from our website to access SMS and Call Log printing features immediately after installation.

Why this change? PrinterShare does not send messages or make calls - it only reads them for printing purposes. However, Google's new policy required us to remove these permissions from the Play Store version, eliminating this printing capability.

Privacy Assurance: This workaround does not violate Google's policy nor does it affect your privacy in any way. PrinterShare only accesses SMS and call logs when you explicitly choose to print them.

We continue to work with Google and hope they will adopt more flexible policies that will allow us to restore these features in future Play Store versions.

Getting Started with iOS

Installation:

1. Download PrinterShare from the App Store
2. Open the app and grant necessary permissions
3. Select what you want to print (photo, document, web page, etc.)
4. Choose your printer
5. Configure print settings and print

Supported Content: Photos, PDFs, documents, web pages, contacts, and clipboard content.

AirPrint and WiFi Printers

PrinterShare supports both AirPrint-enabled printers and other WiFi printers.

For AirPrint printers:

1. Ensure your iOS device and printer are on the same WiFi network
2. Open PrinterShare and select your content
3. Tap "Select Printer" → "WiFi Printers"
4. Choose your AirPrint printer
5. Print

For non-AirPrint WiFi printers: PrinterShare can discover and print to many WiFi printers that don't support AirPrint.

Remote Printing from iOS

Print from your iPhone or iPad to any printer anywhere with an active PrinterShare subscription.

Setup:

1. Create a PrinterShare account in the iOS app
2. Install PrinterShare on the computer with your printer
3. Sign in with the same account on the computer
4. Share your printer and enable internet access
5. On iOS, select "Remote Printers"
6. Your printer will appear in the list

iOS Troubleshooting

Can't find printer:

• Verify both devices are on the same WiFi network
• Restart your printer and iOS device
• Check printer is powered on and ready
• Disable VPN if enabled

Print quality issues:

• Check printer ink/toner levels
• Adjust print quality settings in the app
• Try printing from another app to verify printer works

iOS FAQ

Q: Does PrinterShare work with all iOS versions?
A: PrinterShare requires iOS 12.0 or later and works on iPhone, iPad, and iPod touch.

Q: Can I print from other apps?
A: Yes! Use the iOS share sheet to print documents from other apps through PrinterShare.

Q: Do I need an internet connection?
A: For local WiFi printing, no. For remote printing, yes.

Installing PrinterShare for Windows

System Requirements: Windows 7 or higher, 512MB RAM, 50MB disk space, internet connection for remote printing.

Installation Steps:

1. Download PrinterShare from the Install page
2. Run the installer file
3. Follow the installation wizard
4. Launch PrinterShare from Start menu
5. Create an account or sign in

Sharing Your Printer

Local Network Sharing:

1. Open PrinterShare software
2. Click "Share Printer"
3. Select the printer you want to share
4. Choose sharing options (local network only or internet)
5. Set access permissions
6. Click "Start Sharing"

Your printer is now accessible to devices on your local network.

Enabling Remote Printing

Allow printing from anywhere over the internet.

Requirements: Active PrinterShare subscription.

Setup:

1. Sign in to your PrinterShare account
2. Select your printer in the PrinterShare software
3. Enable "Internet Access"
4. Configure access control (who can print)
5. Your printer is now accessible remotely

Share your printer name or email with authorized users.

Receiving Print Jobs

PrinterShare must be running to receive print jobs.

Tips:

• Set PrinterShare to start with Windows
• Keep the computer powered on to receive jobs
• Use sleep mode instead of shutdown
• Check PrinterShare icon in system tray for status

Print Queue: View incoming and completed print jobs in the PrinterShare interface.

Windows Troubleshooting

PrinterShare won't start:

• Run as Administrator
• Check Windows Firewall settings
• Reinstall the software
• Check antivirus isn't blocking it

Printer not detected:

• Verify printer is installed in Windows
• Test printing from another application
• Restart the Print Spooler service
• Reinstall printer drivers

Windows FAQ

Q: Can I share multiple printers?
A: Yes! Share as many printers as you have connected to your computer.

Q: Does it work with network printers?
A: Yes, any printer installed in Windows can be shared.

Q: Do I need to keep my computer on?
A: Yes, the computer with the printer must be on and running PrinterShare to receive print jobs.

Installing PrinterShare for Mac

System Requirements: macOS Sierra (10.12) or higher, 512MB RAM, 50MB disk space. Compatible with Intel and Apple Silicon (M1/M2/M3/M4).

Installation Steps:

1. Download PrinterShare from the Install page
2. Open the DMG file
3. Drag PrinterShare to Applications folder
4. Launch from Applications
5. Grant necessary permissions when prompted
6. Create an account or sign in

Sharing Your Printer

Setup:

1. Open PrinterShare application
2. Click "Share Printer"
3. Select printer from the list
4. Choose local network or internet sharing
5. Configure access permissions
6. Click "Start Sharing"

Enabling Remote Printing

Enable internet printing to allow access from anywhere.

Requirements: Active subscription.

Steps:

1. Sign in to PrinterShare
2. Select your printer
3. Enable "Internet Access"
4. Set who can access your printer

Mac Permissions & Security

PrinterShare requires certain permissions to function:

Printer Access:

1. Open System Preferences → Security & Privacy
2. Click "Privacy" tab
3. Select "Printer" from the list
4. Check the box next to PrinterShare

Firewall: If Mac firewall is enabled, allow PrinterShare to accept incoming connections.

Mac Troubleshooting

Permission denied errors:

• Check Security & Privacy settings
• Grant printer access permissions
• Allow in Firewall settings

Printer not appearing:

• Verify printer is added in System Preferences
• Test print from another app
• Restart PrinterShare application

Mac FAQ

Q: Does it work with Apple Silicon Macs?
A: Yes! PrinterShare runs natively on M1, M2, M3, and M4 chips.

Q: Can I share AirPrint printers?
A: Yes, any printer added to your Mac can be shared.

Q: Does my Mac need to stay awake?
A: Yes, keep your Mac awake or set sleep settings to allow PrinterShare to run.

How Remote Printing Works

PrinterShare's remote printing connects your devices through our secure cloud service, allowing you to print from anywhere with an internet connection.

The Process:

1. Sender: You use the PrinterShare mobile app or software on your device
2. PrinterShare Service: Your print job is securely transmitted through our servers
3. Receiver: The computer with PrinterShare receives the job and prints it

Security: All connections are encrypted and authenticated. Only authorized users can print to your shared printers.

Setting Up as Sender

The sender is anyone who wants to print remotely to a shared printer.

For Mobile (Android/iOS):

1. Install PrinterShare app
2. Create a free account or sign in
3. Select "Remote Printers"
4. Find the shared printer (by name or email)
5. Request access if required
6. Start printing!

For Desktop: Install PrinterShare, sign in, and select remote printers from the list.

Setting Up as Receiver

The receiver is the computer with the printer that will receive remote print jobs.

Requirements:

• Windows or Mac computer
• PrinterShare software installed
• Active subscription (see Subscription Requirements)
• Stable internet connection

Setup Steps:

1. Install PrinterShare on the computer with your printer
2. Sign in with your account
3. Select the printer to share
4. Enable "Internet Access"
5. Configure who can access (anyone, specific users, email authorization)
6. Keep PrinterShare running and computer powered on

Subscription Requirements

Important: Remote printing requires an active subscription on the receiving computer (the one with the printer).

Sender: No subscription required for mobile devices or remote computers sending print jobs.

Receiver: Requires a monthly or annual subscription. See Business Plans for pricing.

Available Plans:

• Basic Plan: 500 pages/month - $19.99/month
• Business Plan: Unlimited pages - $79.99/month
• Enterprise: Custom pricing for large organizations

How to Subscribe: Basic and Business plans can be subscribed to directly from within PrinterShare for Windows or Mac. Simply open the application, go to the payment settings, and choose your preferred plan.

Remote Printing Troubleshooting

Can't find remote printer:

• Verify receiver computer is online and PrinterShare is running
• Check that internet access is enabled on the shared printer
• Confirm you're signed in with the correct account
• Check if authorization is required from printer owner

Print job not arriving:

• Verify receiver has active subscription
• Check internet connection on both devices
• Ensure printer is online and has paper/ink
• Check firewall isn't blocking PrinterShare
• View print queue on receiver to check status

Slow printing:

• Check internet speed on both ends
• Large files take longer to transmit
• Consider reducing print quality for faster processing

Connection lost:

• Receiver computer may have gone to sleep - disable sleep mode
• Restart PrinterShare on the receiver
• Check subscription is still active

Delete Your Account

If you wish to delete your PrinterShare account, please read the following information carefully.

What We Collect:

PrinterShare requires basic account information to function:

• Name: To identify your account and shared printers
• Email address: For account recovery and important notifications
• Password: Encrypted and stored securely

We do not collect or store any other personal information beyond what's necessary for the service to function.

What Happens When You Delete Your Account:

• All your shared printers will be removed from the PrinterShare network
• Your print job history will be permanently deleted
• Your favorite printers list will be cleared
• Your account information (name, email, password) will be permanently removed from our systems
• This action cannot be undone

Before You Delete: Make sure to cancel any active subscriptions to avoid future charges. If you have any issues with the service, please contact our support team - we're here to help!

Why PrinterShare?

PrinterShare enables you to print from anywhere to any printer. Whether you're at home, in the office, or traveling, you can send documents to your printer without complex VPN setups or network configurations.

How It Works

PrinterShare connects devices through our secure cloud service. Install the software on the computer with your printer (receiver), and the app on your mobile device or remote computer (sender). The receiver shares the printer through our service, making it accessible from anywhere.

Payment Options

PrinterShare offers free trials with limited functionality. For unlimited printing and advanced features, choose from:

• One-time purchase or annual subscription for Android Premium
• Bulk licensing for organizations
• Monthly subscriptions or buying pages for remote printing

Will Anyone Be Able to Print to My Printer?

No. Your printer is protected by user authentication. Only users you explicitly authorize can send print jobs to your shared printer. All connections are encrypted and secured through our service.